Orders will ship within 2-5 business days of when the completed order is received and payment is processed, unless noted at the time order is placed or if you receive an email notification that an item in your order has been delayed. Pre-orders or items that are marked online as “Back-order” will ship at a future date. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or time of the order being placed. Orders may be delivered in separate shipments.
Alaska, Hawaii, and Puerto Rico Shipping Addresses:
An additional 14 calendar days will apply
APO addresses (such as Armed Forces addresses overseas):
An additional 21 calendar days will apply.
If your order is being shipped from Cavepop (not drop-shipped) to a US shipping address, you will get an expected delivery date for each shipping option during checkout. These dates are based on carrier shipping practices, destination, and the items you order. (Expected delivery dates are only estimates. Orders can be delayed due to verification or time of the order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates.) Orders may be delivered in separate shipments. Orders with expedited shipping options will be shipped as quickly as possible with the shipping method selected at checkout, however normal processing times will still apply. We are not responsible for lost or stolen items.
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Cavepop as undeliverable. When the carrier returns an undeliverable package to Cavepop, please contact Cavepop to make arrangements for reshipment.
Canceling an Order
If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process. If the order you want to cancel has already entered the fulfillment process, it cannot be canceled by you or by our customer service department. To cancel an order please email Hello@cavepop.com If the order has moved into the fulfillment process and cannot be canceled, please refer to the “Return Request” section above.